Gestão hoteleira: uma ferramenta de gestão para pequenas pousadas

Abstract

The City of Cunha (SP) is an important tourist hub for the Paraíba Valley and brings together many inns and hotel developments, with notable characteristics, such as: the participation of inhabitants as a body that constitute the tourist product and the tourist activity formed by its own initiatives and low participation of external capital investments. This scenario, amid informality, delayed the management progress and advancement of the city's tourism and technological sectors. Hotel developments reveal information that helps in the management